Privacy Policy

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Privacy Policy

Last Updated: [2026]

1. Introduction

Welcome to Chicken Express Pty Ltd (“we,” “our,” or “us”). We specialize in providing high-quality frozen chicken products to retail and wholesale customers. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

2. Information We Collect

2.1 Personal Information

When you interact with Chicken Express Pty Ltd, we may collect:

  • Contact details (name, email address, phone number)
  • Business information (company name, ABN, business address)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment gateways)
  • Account credentials (if you create an account on our website)

2.2 Transaction Information

Details about the products you purchase, order history, delivery preferences, and customer service interactions.

2.3 Technical Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and tracking data (see our Cookie Policy section)

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders for frozen chicken products
  • Provide customer support and respond to inquiries
  • Communicate about orders, products, services, and promotions
  • Improve our website, products, and customer experience
  • Comply with legal obligations and food safety regulations
  • Send marketing communications (with your consent)
  • Manage wholesale accounts and business relationships

4. How We Share Your Information

Chicken Express Pty Ltd respects your privacy. We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who assist with payment processing, delivery, IT services, and marketing
  • Business Partners: Distributors or retailers in our supply chain (only as necessary to fulfill your orders)
  • Legal Requirements: When required by law or to protect our rights, safety, or property
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure socket layer (SSL) technology for data transmission
  • Encrypted payment processing
  • Restricted access to personal information
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or food safety regulations).

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details in Section 10.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand customer preferences. You can control cookies through your browser settings. For more information, please see our separate Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, such as suppliers, industry associations, or payment processors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

Additional Notes for Australian Compliance:

As an Australian company, Chicken Express Pty Ltd complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you believe we have breached Australian privacy laws, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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